Refund Policy Disclaimer

We want you to be happy with your purchase. If you’re not satisfied, we offer returns and refunds under the following conditions:

• Items must be returned within 14 days of delivery.

• Products must be unused, in original packaging, and in a resellable condition.

• Custom or made-to-order items are non-refundable, unless faulty or damaged.

• Return shipping costs are the responsibility of the customer, unless the item is faulty.

• Refunds will be issued to the original payment method once items are received and inspected.

We reserve the right to refuse returns that don’t meet these conditions.

For returns, refunds, or any questions, please contact us at refund@capparis.co.uk

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Refund & Returns Policy

Last updated: 02/06/2025

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer refunds and exchanges under the terms below.

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1. Eligibility for Returns

You may return an item within 14 days of delivery if:

• The item is unused and in its original packaging

• It is in a resellable condition

• You have proof of purchase (e.g. order confirmation or receipt)

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2. Non-Returnable Items

We do not accept returns on:

• Custom or made-to-order products

• Clearance or sale items (unless faulty)

• Used or damaged items not caused by us

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3. Damaged or Faulty Goods

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund and cover any return shipping costs.

4. Return Process

To request a return:

1. Email us at returns@capparis.co.uk with your order number and reason for return

2. We’ll confirm return eligibility and provide return instructions

3. Once we receive and inspect the item, we’ll issue a refund or replacement

4. Refunds are processed to the original payment method within 5–7 working days

Return shipping is at the customer’s expense unless the item is faulty or incorrect.

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5. Exchanges

If you’d like to exchange an item, please follow the return process above and place a new order for the replacement product.

6. Contact Us

Questions? Reach out anytime:

COHOSTY
Email: refunds@cohosty.uk
Phone: 0131 348 2392
Address: Cohost (Capparis Limited) 8 Albany Street. Edinburgh. EH1 3QB

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